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Online Guide,
Explore & Discover the Exotic Lombok Indonesia | Frequently Asked
Questions
FREQUENTLY ASKED QUESTIONS
This
page contains answers to common questions with some tips that we have found
useful and presented here as questions.
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How do I make
bookings?
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What is the payment method?
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What
is the Cancellation Policy?
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What
do I get after making a deposit?
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Where can I find
your local contact number or hotline number in case of
urgent assistances required?
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When is the peak
holiday season start? Is there any additional surcharges?
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To book any hotel or package
through Lombok Network Holidays is now become much easier.
We are now accept online payment through
PayPal, an online
merchant service. Very secure and reliable. Choose any of our
product & services you like, send us an email regarding
to your enquiry and allow us 6 - 12 hours to responds. If
the product/service (s) are available, we reply you
instantly. Maximum details
are required such
as: number of persons/participants,
flight details, fax number, and or additional request/s (if
any) in order to eliminate correspondence time.
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What is the
payment method?
All product & services listed in
our website; rooms, dive course, golf, transfers, hiking or
trekking, special interest tours to be paid directly to PT.
BPW Lombok Network Holidays, unless for additional personal expenses i.e:
meals, alcoholic or non alcoholic beverages, SPA's
treatment, or any personal expenses that not mentioned in
the program. Most hotels accept major credit
cards (VISA, MasterCard or AMEX) with 3-5% additional
charges.
A minimum of 50% of advanced
deposit are required to secure the reservation me made on
your behalf. We must received this payment at least 2 (two)
weeks prior to arrival. There are 2 methods of payment;
online payment with credit cards through PayPal or
Telegraphic Bank Transfer. All the outstanding must be
settled upon arrival by cash or credit cards.
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What is the cancellation policy?
Full refund apply for
cancellation made 30 days prior to arrival. For cancellation
made 14 days (two weeks) prior to arrival, we will charge
25% from the total amount. No refund for cancellation made
in within 7 days prior to your arrival.
PT. Lombok Network Holidays act
as a professional and reputable licensed travel agent. We have collect
emails impressions and comment from our customers who
satisfied with our service. Please refer to
testimonial page
to read comments about our services.
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What do I get after making a deposit?
Upon receiving a deposit of any
package (s), room (s), or services you book through PT.
Lombok Network Holidays, we will issue an ELECTRONIC VOUCHER
which will be attached via email. You can print out this
Voucher and enclosed it with your other travel documents.
Each of our tour package (s)
are escorted by an English or Indonesian Speaking Guide.
Upon request, we also can provide
Italian, Dutch, or French Speaking Guide.
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Where
can I find your local contact number or hotline number in case
of urgent assistances required?
Our office is
located in half way between Senggigi and Mataram Airport.
Taxi drivers are usually familiar when you mentioned or show
our office address as shown at the bottom of every pages on
our website.
Additionally, the
hotline number are:
+62 370 662 8139 or +62 81 8369619
(mobile).
Use country code (62 for Indonesia). Calling from Bali or
other cities in Indonesia, add 0 before the area code (no
need country code).
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When is the peak holiday season start? Is there any additional
surcharges ?
The peak holiday
season in major tourist destination all over Indonesia are:
July 10th - September 10th (School Holidays), and December
15th - January 15th (Christmas & New Year).
Additional
surcharges of US $ 15-25/room/night may apply on major 3-5 stars.
PT. LOMBOK NETWORK HOLIDAYS
TRAVEL, LEISURE &
ADVENTURE MANAGEMENT
Jl.
Intermilan 87 Puri Meninting Lombok Indonesia
Tel: +62 370 662 8139, Fax:
+62 370 634 162, Mobile/SMS: +62 81 8369619
Email:
info@lombok-network.com
MEMBER OF ASITA
(ASSOCIATION OF INDONESIA TRAVEL AGENT)
NIA: ASITA/III/IX/DPD-NTB/2006
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