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FREQUENTLY ASKED QUESTIONS
We have lots of answers for you...
Here are common questions with some tips that we have found
useful and presented here as questions.
Couldn’t I do this much cheaper on my own?
How do I make
bookings?
What is the payment method?
What
is the Cancellation Policy?
What
do I get after making a deposit?
Where can I find
your local contact number in case of
urgent assistances required?
When is the peak
holiday season start? Is there any additional surcharges?
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Couldn’t I do this
much cheaper on my own?
It may be cheaper to organize your own
trip to Indonesia, but imagine how much time and effort it would be
to prepare an itinerary and book all of your own transport and
accommodation. Apart from guaranteeing these services, our prices
include the booking fees and administration costs to make the
reservations as well. Hotels, domestic flight tickets, any included
entrance tickets and local guides are booked in advance to ensure
availability. Plus, our itineraries are designed by travel experts
so you can be sure that your tour will cover all the major
highlights and many of the attractions you’ve always wanted to see.
When you arrive you will have free time for relaxation and
sightseeing, rather than having to worry about the next part of the
journey and all of the language difficulties that you may encounter.
You will also have the comfort of knowing that your arrangements
have been made by a legitimate, reputable tour operator who you can
turn to for support if you need it. We make it easy so all you have
to do is relax and go with the flow.
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To book any hotel or package
through Lombok Network Holidays is now become much easier. Choose any of our
product & services you like, fill up the online booking
form or send us an email regarding
to your enquiry and allow us 6 - 12 hours to responds. If
the product/service (s) are available, we reply you
instantly. Maximum details
are required such
as: number of persons/participants,
flight details, fax number, and or additional request/s (if
any) in order to eliminate correspondence time.
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What is the
payment method?
We are now accept online payment
through
PayPal, very secure
and reliable.
All product & services listed in
our website; rooms, dive course, golf, transfers, hiking or
trekking, special interest tours to be paid directly to PT.
BPW Lombok Network Holidays, unless for additional personal expenses i.e:
meals, alcoholic or non alcoholic beverages, SPA's
treatment, or any personal expenses that not mentioned in
the program. Most hotels accept major credit
cards (VISA, MasterCard or AMEX) with 3-5% additional
charges.
A minimum of 50% of advanced
deposit are required to secure the reservation me made on
your behalf. We must received this payment at least 2 (two)
weeks prior to arrival. There are 2 methods of payment;
online payment with credit cards through PayPal or
Telegraphic Bank Transfer. All the outstanding must be
settled upon arrival by cash or credit cards.
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What is the cancellation policy?
Full refund apply for
cancellation made 30 days prior to arrival.
For cancellation
made 14 days (two weeks) prior to arrival, we will charge
10% from the total amount for the
the booking fees
and administration costs .
For cancellation made 7 days
(one week) prior to arrival, we will charge 25% from the total amount.
No refund for cancellation made
in within 3 days prior to your arrival.
PT. Lombok Network Holidays act
as a professional and reputable licensed travel agent.
We have collect
emails impressions and comment from our customers who
satisfied with our service.
Please refer to
testimonial page
to read comments about our services.
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What do I get after making a deposit?
Upon receiving a deposit of any
package (s), room (s), or services you book through PT.
Lombok Network Holidays, we will issue an e-Voucher or
e-Ticket
which will be attached via email. You can print out this
Voucher and enclosed it with your other travel documents.
Each of our tour package (s)
are escorted by an English or Indonesian Speaking Guide.
Upon request, we also can provide
Italian, Dutch, or French Speaking Guide.
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Where
can I find your local contact number in case
of urgent assistances required?
Our Head Office is
located in half way between Senggigi and Mataram Airport.
Local taxi's drivers are usually familiar when you mentioned our office address as shown at the bottom of every pages on
our website.
Additionally, the
hotline number are and contact persons are:
Lombok [Head Office]
Tel No: +62 (0) 370 662 8139
Mobile:
+62 (0) 81 8369619
Contact Person/s: Wayan, Suja, or Saeful
Bali [Branch Office]
Tel No: +62 (0) 361 8757 904
Mobile:
+62 (0) 81 7361392
Contact Person/s: Indra & Yanti
(Ms)
Jakarta/Bogor [Branch Office]
Tel No: +62 (0) 21 32771081
Mobile:
+62 (0) 81 81 933176668
Contact Person/s: Resty
How to dial the above number
Use country code (62 for Indonesia)
if calling from outside Indonesia.
Calling from Bali or
other cities in Indonesia, add 0 before the area code or
mobile number - (no
need country code).
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When is the peak holiday season start? Is there any additional
surcharges ?
The peak holiday
season in major tourist destination all over Indonesia are:
July 10th - September 10th (School Holidays)
December
15th - January 15th (Christmas & New Year).
Seasonal Islamic Holiday (Hari
Raya & Idul Fitri)
Additional
surcharges of US $ 15-35/room/night may apply on major 3-5 stars.
Didn't find the question or answer you were looking for?
Contact Us.
Lombok (Head Office):
Jl. Intermilan 87 Puri Meninting Lombok Indonesia
Tel: +62 370
662 8139, Fax: +62 370 634 162, Mobile/SMS: +62 81 8369619
info@lombok-network.com
Bali (Branch Office):
Jl. Kartika Plaza No 97,
Kuta Bali, Indonesia
T: +62 361 8757904, F: +62 361 767631, M: +62 817361392
bali@lombok-network.com
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